Managing Multigenerational Workforce Diversity Management Via Motivation: A Catalyst for Employee Work Outcomes

Author(s): POLLYN-EJIOWHOR Erefagha Elsie.

Abstract:
This study investigated the relationship between multigenerational motivation and employee work outcomes in commercial banks south-south Nigeria. The purpose was to examine the relationship between multigenerational motivation and employee work outcomes. The secondary data collected was utilize. The data collected was based on extant literature and based on the data collected, the findings revealed that Motivation significantly impact employee work outcomes in diverse ways, therefore, based on the findings, the study concluded that there is significant relationship between multigenerational motivation and employee work outcomes of commercial banks south-south Nigeria. Therefore, the study recommends that commercial banks should encourage motivation of their employees, not only in terms of compensation but also recognizing their effort and ensuring justice and fairness irrespective of their differences.

Keywords: Multigenerational Motivation, Employee work outcomes, Employee Satisfaction, Customer Satisfaction, Service Quality

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