Managing Multigenerational Workforce Diversity Via Communication: A Catalyst for Employee Outcomes

Author(s): POLLYN-EJIOWHOR, Erefagha Elsie, PROF. E. TANTUA, PROF. P.N NWINYOKPUGI and PROF. A.E. BESTMAN

Abstract:
This study investigated the relationship between communication and employee outcomes in Deposit Money Banks in South-South, Nigeria. The purpose was to examine the relationship between multigenerational communication and employee outcomes. The secondary data collection method was utilized. The data collected was based on extant literature and based on the data collected, the findings revealed that communication differences significantly impact employee work outcomes in diverse ways, therefore, based on the findings, the study concluded that there is a significant relationship between multigenerational communication and employee outcomes of deposit money banks in south-south, Nigeria. Therefore, the study recommended that organizations should adopt flexible communication strategies that accommodate the preferences of different age groups is essential. Providing a variety of communication channels, including face-to-face interactions, digital platforms, and traditional methods, allows employees to choose the mode of communication that best suits their needs and comfort levels.

Keywords: Multigenerational communication, Employee outcomes, Employee Satisfaction, Customer Satisfaction, Service Quality

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