Operational Information System and Organizational Resilience of Luxury Hotels in South-South, Nigeria

Author(s): OKPOSUOGU, Amarachi and PROF. (MRS.) E. A BESTMAN

Abstract:
The paper surveyed the relationship between Operational Information System and organizational resilience of luxury hotels in south-south, Nigeria. The study adopted the quasi-experimental research design, taken cognizance of cross sectional survey; hence the study was a correlational study. The population of the study comprised of 60 luxury hotels in south, Nigeria. The study sampling elements comprised of 4 management staff of the 60 luxury hotels in south, Nigeria which gave a sampling elements of 240. Furthermore, due to nature of the target population, the study adopted the census approach by studying all the population. The structured close ended 4 point Likert scale questionnaire was used for data collection, and the gathered data were analysed using the Pearson Product Moment Correlation Statistics presents in of Statistical Package for Social Sciences (SPSS) version 20.0. The findings from data analysis revealed strong positive and significant correlation with Operational information system and organizational resilience (service innovation and team dedication). Relying on the study empirical findings, we concluded that, there is a strong positive and significant relationship between operational information system and organizational resilience. Therefore, we recommended that operational information system should be adopted as have strong positive and significant relationship with the measures of organizational resilience like service innovation and team dedication.

Keywords: Operation Information System, Organizational Resilience, Service Innovation and Team dedication

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