Office System and Organizational Success of Selected Banks in Port Harcourt

Author(s): NWIKINAKA, Lebari Blessing, GBAFAH, Beauty Lemabari and ORISAH-GODFREY, Lillian A.

Abstract:
This study examined the relationship between information system and organizational success. Information system was operationalized into two dimensions. These are: decision support system and management information system. On the other hand, organizational success was measured in terms of market share and sales growth. The study adopted crosssectional research design was used. The population of the study was twenty-two (22) registered banks in Port Harcourt. However, the target population of this study was five (5) selected banks in Port Harcourt. The sample size of this study was one hundred and twenty-one (121) respondents as determined from a total population of one hundred and seventy-three (173) employees and managers of the selected banks in Port Harcourt using Taro Yamane formula. Data were collected through a semi- structured questionnaire that was designed in the Likert 5-poinit scale of strongly agree to strongly disagree. Data were analyzed using descriptive statistics of mean, standard deviation, frequency distribution, and pie chart. Inferential statistics of Pearson Product Moment Correlation was used to test the six hypotheses. These analyses were done with the aid of the Statistical Package for Social Sciences, Version 23.0. From the data analysis showed that information system has a very strong, positive and statistically significant relationship with organizational success of selected banks in Port Harcourt, and this finding is in line with findings of similar previous studies; the researcher recommendations that management of banks should as a matter of necessity and urgency focus more on regular use of decision support system, management information system and transaction processing system as the will enhance their growth and success and it is essential for banks to keep in line with development in technology, information, and communications in order to improve their management information system and consequently the market share process.

Keywords: Office System, Organizational, and Banks .

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