Risk Management and Business Sustainability of Commercial Banks in Rivers State, Nigeria

Author(s): NSE Oluwole Johnson, Prof. (Mrs.) A.E. BESTMAN and IKOROMASOMA, E. PhD

Abstract:
This study examined the relationship between risk management and business sustainability in commercial banks in Rivers State, Nigeria. Employing a comprehensive census methodology, the study population encompassed twentysix commercial banking establishments, with data collected from 104 senior managerial personnel through systematic purposive sampling techniques. The quasi-experimental research design, situated within the quantitative paradigm, facilitated rigorous examination of relationships through both descriptive and inferential statistical procedures. The analytical framework tested three discrete null hypotheses, all of which were rejected based on compelling statistical evidence demonstrating significant positive associations between risk management and business sustainability measures. Risk management exhibited strong significant positive correlations with customers satisfaction, profitability and service quality. These findings provide empirical validation for the theoretical proposition that risk management constitute fundamental determinants of sustainable business performance within Nigeria's commercial banks. Therefore, we recommended that the risk management be implemented by banking institutions as the evidenced from this study have showed strong positive and significant relationship between risk management and the measures of business sustainability outcomes.

Keywords: Risk Management, Business Sustainability, Commercial Banks, Customers Satisfaction, Profitability & Service Quality .

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