Video Conferencing Platform and Employee Engagement of Aviation Firms in Rivers State, Nigeria

Author(s): WOSU Samuel (PhD) and ECHENDU Sharon Ifeoma (PhD)

Abstract:
This study examined the relationship between video conferencing platforms and employee engagement of airline operators in Rivers State, Nigeria, utilizing a quasi-experimental research design with a crosssectional survey approach. The study population comprised of eight airlines operating in Rivers State, Nigeria. The study operationalized video conferencing platforms, while measuring employee engagement through the tripartite of dedication, absorption, and loyalty. Data collection was conducted via structured questionnaires administered to a census sample of forty-eight (48) respondents representing six employees from each of eight airline operators in Port Harcourt, Rivers State. Following rigorous data screening procedures, forty-two (42) valid responses were subjected to statistical analysis using Spearman Rank Order Correlation coefficient at 95% confidence interval and 0.05 significance level, with instrument reliability established through Cronbach's alpha coefficients exceeding 0.70 threshold. The findings revealed statistically significant strong positive relationships (p < 0.05) across all nine hypothesized associations, demonstrating that video conferencing platform exhibited robust positive correlations with dedication, absorption, and loyalty measures of employee engagement. The study's findings underscore the transformative capacity of digital communication technologies in facilitating organizational identification, role clarity, and participative decision-making processes within geographically dispersed operations. Therefore, we recommended that video conferencing platform should be utilized as it enhances employee engagement.

Keywords: Video Conferencing Platform, Employee Engagement, Absorption, Dedication and Loyalty

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